At Kintsugi of the Soul, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
By accessing our website or participating in our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you book a session, register for a workshop, subscribe to our newsletter, or contact us, we may collect:
- Full Name
- Email Address
- Phone Number
- Billing and Payment Information
- Any information you voluntarily provide through forms, emails, or consultations
Non-Personal Information
We may automatically collect:
- IP Address
- Browser type and version
- Device information
- Pages visited on our website
- Date and time of visits
- Website usage analytics through cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Provide and manage our services.
- Process bookings and payments.
- Respond to inquiries and customer support requests.
- Send booking confirmations and service-related communications.
- Share newsletters, updates, and promotional content (only if you have opted in).
- Improve our website, services, and user experience.
- Comply with applicable legal obligations.
3. Payment Information
Payments made through our website are processed by secure third-party payment providers.
We do not store your complete debit card, credit card, or banking information on our servers.
4. Cookies & Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality.
- Remember user preferences.
- Analyze website traffic and visitor behavior.
- Enhance the overall user experience.
You can disable cookies through your browser settings; however, some features of the website may not function properly.
5. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only:
- With trusted service providers who help us operate our business (such as payment gateways, email platforms, or scheduling software).
- When required by law or legal authorities.
- To protect our legal rights, safety, or property.
All third-party providers are expected to maintain appropriate confidentiality and security standards.
6. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
While we strive to safeguard your data, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services.
- Maintain business records.
- Meet legal, accounting, or regulatory requirements.
- Resolve disputes and enforce our agreements.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal data.
- Withdraw consent for marketing communications.
- Request information about how your data is being used.
To exercise these rights, please contact us using the details below.
9. Children’s Privacy
Our services are intended for individuals 18 years of age or older.
We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take appropriate steps to delete it.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, policies, or content of these external websites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.
The updated version will be posted on this page with the revised effective date.
12. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Kintsugi of the Soul
Email: kintsugiofthesoul@gmail.com