At Kintsugi of the Soul, we honor the time, preparation, and commitment that go into each session, workshop, and program. This Refund Policy provides clarity for all participants.

1. General Policy

• No refunds will be provided for any payments made.
• If you are unable to attend, you may reschedule your booking or apply the amount paid toward the same type of service, subject to the conditions below.

2. Individual Sessions (1:1 or Small Group)

• Cancellations made at least 24 hours before the scheduled time may be rescheduled once at no extra cost. Rescheduled sessions must be used within 1 month of the original booking date.
• Cancellations made less than 24 hours before the session, or failure to attend, will result in the session being marked as completed with no reschedule option.

3. Group Sessions, Workshops & Courses

• Payments for group sessions, workshops, and courses are non-refundable.
• If you are unable to attend, no refund or reschedule will be provided.

4. Memberships & Subscriptions

• Memberships or subscriptions (if offered) are non-refundable once payment has been processed.

5. Corporate Programs & Custom Offerings

• Corporate workshops, retreats, or custom programs are subject to separate agreements.
• Unless otherwise specified in the agreement, payments are non-refundable.

6. Exceptional Circumstances

• If a session, workshop, or course is cancelled by Kintsugi of the Soul due to unforeseen circumstances, participants will be offered a reschedule or, if not possible, may be offered a refund at our discretion.

For any questions regarding this Refund Policy or to request a reschedule, please contact us at: kintsugiofthesoul@gmail.com.